It is the responsibility of the customer to familiarize themselves with terms of service, prior to allowing our technician to commence provision of service. Allowing our technician to commence service constitutes acceptance of all terms and conditions detailed. Acting either for yourself or for the party listed on electronic or paperwork order/ job sheet, you agree to pay all the following where applicable: any unpaid balance upon completion, reasonable interest and service charges on any past due balance, a $25 service fee if your check or credit card is not honored by the bank, necessary handling and return charges if your order is cancelled in an untimely fashion, and any necessary collection costs, including attorney’s fees.
APPOINTMENTS:
Appointments are 8am-12pm or 1pm-3pm with a 30min time frame of which one should expect to be serviced. All appointments are set based on the earliest availability. Part installation appointments will not be scheduled until part(s) have arrived.
CANCELLATIONS:
Appointments may be cancelled 24 hours prior to service. In the event a customer cannot be reached or is not home at the time of the scheduled visit, Stanford Enterprise will consider this to be a cancellation and the customer may be subject to a $25.00 cancellation fee. We urge customers to contact the office at 1-954-854-8318 immediately if they cannot keep their scheduled appointment. If service center does not answer, please leave a message with your first and last name and phone number and we will update the service ticket.
SERVICE CALL FEE:
If the unit is found to be uneconomical to repair or customer does not wish to proceed with the service, a service call fee will be charged. The service call fee will cover the initial examination, diagnosis, and written estimate of repair with parts and labor. The service call fee will be charged as follows: $85.00 for all units. SERVICE CALL FEE IS NON-REFUNDABLE.
MULTIPLE UNITS:
Stanford Enterprise often makes appointments for customers with multiple units. A service fee will be charged for each unit.
DIAGNOSIS:
The appliance must be installed and accessible to the service technician. In case access to the unit is not provided by the customer, additional fees may apply for the labor performed to access the unit. Based on the customer’s description of the issue, the Stanford Enterprise service technician will diagnose the unit and determine what repair(s) will be necessary to resolve the issue(s). Due to the complexity of some appliances, there can be additional underlying problems that cannot be determined until an “initial repair” is made. In the event, that an appliance has an underlying problem(s) an additional free diagnosis along with an additional revised estimate will be provided. If a technician cannot duplicate the customer’s complaint on the unit, the customer will be responsible for the service call fee.
If the technician arrives and no problem is present, it will be considered a diagnosis of “No problem found” or “Working as designed”. The customer will be responsible for the service call fee. If the problem is caused, or possibly caused by a source other than the appliance itself, the technician may recommend an examination by an outside trade contractor to confirm or rule out the possible cause or problem. The customer is fully responsible for any expenses, costs and payment for any examinations or services performed by outside trade contractors. The customer will be responsible to pay Stanford Enterprise their service call fee.